P.A.T.C.H

CAREER INSTITUTE

Medical Administrative Assistant

Medical  administrative assistants perform the daily tasks that keep doctors' offices, clinics, and hospitals functioning. They are customer service representatives above all; communicating with patients and insurance companies, collecting data and payments from patients. The MA Assistant schedules different kinds of medical appointments: doctor’s appointments, out-patient and in-patient procedure appointments; welcomes the patient upon arrival to appointments and performs registration. The MA Assistant is a specialist in setup of patient paperwork and in communication with patients via telephone, correspondence, and in person, so all other medical team members will be able to follow up with the patient account seamlessly.

MA Assistants also support the office in duties such as ordering of medical and office supplies, coordinating staff work schedules, processing timecards, and completing hiring paperwork. Depending on the need and size of the medical facility, MA Assistants either support in all these mentioned areas or specialize in one or two such as collections, payroll, account receivables/payable, insurance billing/coding, scheduling, or registration.

For starters, PATCH Career Institute will prepare you to pass the National HealthCareer Association (NHA) Credentialing Test. Further, our course takes you beyond the NHA test knowledge into the full-cycle knowledge you will need to begin to grow into an Office Administrator or a Specialized Administrator.

Optional Career Paths

Medical Staff Secretary

Front Desk Patient Service Representative

Patient Registration

Medical Appointment Scheduler

Patient Account Representative

Medical Billing & Collections Clerk

What will I learn in this course?

• Call Management and Techniques
• Scheduling Appointments
• Written Communication
• Patient Education/Courteous Consideration Dealings
• Electronic and Print Mail Processing
• Understanding Policy and Procedures
• Facility Care and Maintenance 

Class is online and asynchronous.

Start Date: May 12, 2025

Duration: 10 Weeks (Self Paced Course)

Available to South Carolina, North Carolina, and Georgia

• Medical Terminology
• Medical Laws & Compliance: OSHA, HIPAA, etc.
• Computer Tool Use: Electronic Health Records
  Daily Operations and Safety in a Medical Office
• Health Insurance
• Basic Diagnostic Coding
• Basic Medical Billing
• Basic Human Resources: Hiring & Staff Management